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Product Guarantee and Return Policy

About Our Products

Any questions? please call (757)663-0166

Or email us, officeessentials@rlcb.net

We're open 7:30am-4:00pm ET, Monday to Friday

RLCB Office Essentials and More carries a 30 day satisfaction guarantee. Your satisfaction is our goal.


If any of the items ordered are found to be incorrect, defective, or non satisfactory, you may return it within 30 days of the purchase date for refund or exchange. When items are found to be accurate and not defective, the customer may be subject to a restocking fee. All items must be returned in sale-able condition, in the original packaging, with all parts and literature, including warranties and instructions. We also require a copy of the original invoice.


Items received that do not meet these requirements will be returned to the purchaser. Shipping and handling charges on returned items are non-refundable unless the returned item is defective. After 30 days, please contact the manufacturer for warranty information.


To return an item, please call our customer service line (757)663-0166 for a Return Merchandise Authorization Number. (RMA)


The Prices listed on the website are subject to change, and are only good for 30 days.

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RLCB Office Essentials

Products available for sale through this website include items provided to the Federal Government under the AbilityOne Program, formerly known as the Javits-Wagner-O'Day Act (JWOD), a mandatory source of supply for all Federal Government employees. These products are manufactured by non-profit agencies throughout the United States, employing people who are blind or have other severe disabilities.


AbilityOne products feature the AbilityOne icon (as seen above) for easy identification throughout the site.

There are also products available through this website that are not AbilityOne products, and therefore, are not mandatory to Federal employees. These commercial items are provided for your convenience to compliment the AbilityOne Base Service Center Stores.


For store locations please click HERE

For more information about RLCB, please click HERE